Return & Exchange Policy

Man-Solid – Return & Exchange Policy

At Man-Solid, we keep things simple—even when it comes to returns and exchanges. Here’s everything you need to know:

Eligibility for Exchange

  • We offer a 3-day exchange window from the date of delivery.

  • Products must be:

    • Unused and unworn.

    • Returned in their original packaging with all tags intact.

    • Accompanied by valid proof of purchase or order confirmation.

Exchange Process

To initiate an exchange:

  1. Email us at support@man-solid.com within 3 days of delivery.

  2. Share your Order ID, details of the issue, and required size.

  3. Once approved, we’ll arrange a reverse pickup or provide instructions.

Exchange is subject to an operational fee of ₹99, covering both reverse pickup and reshipment logistics.

Non-Returnable Products

  • Perfumes and personal care products are non-returnable due to hygiene and safety reasons.

  • Items purchased during special offers or discounts are eligible for size exchange only, not return or refund.

  • Items sent back without prior approval will be rejected.

Cash on Delivery (COD) Orders

  • COD orders are not eligible for refunds to the original payment mode.

  • Any approved refund on COD orders will be made via bank transfer or UPI only if:

    • The name on the order matches the bank account holder’s name, or

    • The mobile number on the order matches the UPI ID account holder’s name.

  • The ₹99 exchange fee applies to all COD exchanges and must be paid online.

Serviceability Constraints

  • If your pincode is non-serviceable for reverse pickup, we may request a self-shipment to our facility.

  • Preferred method: Speed Post (India Post).

  • Self-shipping costs will not be reimbursed unless pre-approved by our team.

Important Guidelines

  • Do not accept deliveries if the package is tampered or damaged.

  • Always ask for a pickup slip or SMS confirmation during return pickup.

  • Please share an unboxing video in cases of wrong or missing products.

  • Only one-time exchange is allowed per order.

Refunds Policy

  • As a general policy, refunds are not offered—we support exchanges only.

  • In rare cases (e.g., failed delivery or RTO), we may issue a refund as per COD refund guidelines above.

Return Address

Eqraa Corporation LLP
18/27, Mangalam Road,
Palladam – Tiruppur District,
Tamil Nadu – 641664, India

For questions or support, contact us at support@man-solid.com.
We’re here to help—just like your favorite solid tee.